The Licence Controller Qualification is a training qualification, assessed against unit standards and delivered through approved providers. It covers the law, host responsibility, intoxication, minors and the duties that sit with a manager on a licensed premises.
It is normally the starting point. Completing it gives the individual the underlying knowledge, and the resulting certificate of achievement is the evidence used later.
A manager’s certificate is applied for through the licensing process and is issued to a named individual, not to a business. The application looks at the person’s suitability, experience and qualification, and reports are usually sought before a decision is made.
Once issued, it is that individual’s certificate. It travels with them if they change employer, and it needs renewing before it expires.
A venue can be full of staff who have completed the LCQ and still be non-compliant if no certificated manager is on duty. The certificate is what allows a person to act as a duty manager, and the appointment needs to be recorded.
If your only certificated manager resigns, that is an immediate operational problem, not a paperwork one.
We help operators work through the manager’s certificate application process, prepare the supporting material and plan certificate cover across a roster.
We are not an NZQA-accredited training provider and we do not issue LCQ qualifications or manager’s certificates. Those come from approved providers and the relevant licensing authority.